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Meagan Thompson

empathy based UX designer

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A UX Designer striving to empower users through simple, effective and purposeful designs. Through research, I am able to empathize with users to get to the core of a problem and help them achieve their goals. My background in marketing and graphic design enables me to create visually compelling solutions and has taught me to be flexible and quick thinking.

Skills & Tools

  • User Interviews

  • Usability Testing

  • Persona Building

  • Journey Mapping

  • Empathy Mapping

  • Figma

  • Adobe XD

  • Illustrator

  • Photoshop

  • Visual Design

  • Usertesting.com

  • dscout

Experience

Senior Associate Designer

Capital One | November 2022 - Present

  • User Researcher (Understand the user and the problem)

    • Conducted user interviews, surveys, & unmoderated usability tests to guide business decisions

    • Democratized research by creating templates and teaching teams to use available tools

    • Delivered designs and informed business decisions based on customer empathy and research

  • Product Designer (Blend user needs with business goals to deliver successful products)

    • Facilitated brainstorming and design thinking workshops for product, tech and legal teams

    • Work closely with the tech teams to deliver customer-focused and data-backed designs

UX Consultant

Improving | August 2021 - November 2022

  • User Researcher (Understand the user and the problem)

    • Facilitated Design Sprint Workshop

    • Conducted user interviews, contextual inquiry, and usability testing

    • Conducted stakeholder interviews and grounded business requirements

    • Conducted heuristic evaluations & competitive analyses

  • UX Architect (Define and frame the problems and opportunities)

    • Created user personas & empathy maps

    • Defined user journeys

  • UI & Visual Designer (Create engaging interactions and experiences)

    • Define process and task flows

    • Deliver wireframes and prototypes

UI/UX Designer

UniFocus | May 2019 - August 2021

  • Conducted usability tests and user interviews

  • Established standards for visual design rules

  • Created high-fidelity mockups for development teams

  • Produced enterprise-level designs for legacy software

UX Designer & Researcher

Freelance | October 2018 - May 2019

  • Conducted user interviews and usability tests

  • Produced heuristic analysis of current applications & websites

  • Synthesized user research to inform decisions

UX Design Fellow

General Assembly | August 2018 - October 2018

  • Work with other UX designers to create solutions for mobile apps and websites.

  • Conduct user interviews, usability tests and contextual inquiries.

  • Produce wireframes, prototypes and comprehensive mockups.

Marketing Associate

Improving Enterprises | October 2016 - July 2018

  • Produce graphics for social media, printed collateral and digital invitations.

  • Manage social platforms for all six enterprises by creating and scheduling content.

  • Assist in the organization and execution of events.

Intern for the Director of Communications

City of Robinson | March 2015 - December 2015

  • Produce flyers, videos, social media content, press releases and feature stories.

  • Assist in planning the first annual Rocktober Fest for the City of Robinson.

Education

General Assembly

User Experience Design Immersive Course

Baylor University

Bachelors of Art (B.A.) in Journalism, Minor in Marketing